Business etiquette, language & culture

Language and culture in India

India is hierarchical, even in the office situation. In meetings, small talk, particularly about the family, is highly valued as you build a relationship.

Important rules of behaviour include:

  • using your right hand in all situations

  • always having a business card to present

Business and official contacts are addressed as Mr/Mrs/Ms or Sri/Smt (Srimati) with surname. Refer to business superiors and those senior in age as ‘sir’ or ‘madam’. Do not use first names unless invited to do so.

Find more information on business culture in India visit:

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